Technology and Society Committee Luncheon Forum

Customer Satisfaction at the Push of a Button

When
Tue Oct 9
Where
Cafe Baklava Medeterrainian Grill
Time
11:45am to 1:00pm
Cost
$16 - $22
Tags
Marketing, Technology

Description

Ty Shapiro
Customer Satisfaction at the Push of a Button

Ty Shapiro is Pacific West Sales Director at HappyOrNot, a 10 year old Finnish startup that markets freestanding battery-powered terminals that allow customers to rate their experience by pressing one of four buttons (very happy, pretty happy, pretty unhappy, or very unhappy) as they leave a store. A single HappyOrNot terminal can register thousands of impressions in a day, its use is self-explanatory, and customers can use it without breaking stride, a frictionless way of giving feedback.

Ty will compare HON's ability to assess customer satisfaction with more traditional customer rating approaches, such as surveys and online postings, describe several examples of where it has been deployed (Levi’s Stadium is one), and finally give an overview of the technology.

More Info

Link
http://tian.greens.org/TASC.shtml
Call
RSVP to (650) 969-7215 (leave a message) (Box Office)

Comments

Location

  1. Cafe Baklava Medeterrainian Grill
    341 Castro St, Mountain View, CA